Delivery & Returns Information

Stock Availability
Please be aware that stock availability on our website may be showing stock held in Germany for items that are currently unavailable in our South African warehouse . For stock available in Germany warehouse , please allow us 14 working days minimum for air freight delivery and up to 8 weeks for sea freight delivery . For urgent stock availability , please enquire with our customer service team to check availability and delivery options on +27 (0) 11 314 8750 or email Sales EC South Africa sales@essentracomponents.co.za.

Q: What if I want a smaller quantity than the Standard Pack Quantity?
A: It depends on which product you want to purchase, some products have no minimum order quantities online, this is indicated by the ‘Order Any Quantity’. In the case of products that do not have a minimum order quantity, the Standard Pack Quantity is simply provided to you so we can offer better value and a more efficient service.

Q: What if I am not sure which product I need?
A: We will always aim to recommend a suitable solution for your application. However, we strongly advise you to test samples in your specific application prior to ordering. If you are unsure which product to choose, please contact the South Africa customer services team and we will be happy to help you.

Q: How many free samples can I get?
A: We normally send out two of each item, if a larger number is required contact your nearest customer service team who will establish if this is possible. Some higher value items are not available as free of charge samples.

Q: How long does it take to deliver my order?
A: Goods are despatched on a next working day service, subject to stock availability, acceptance of the order and payment terms being agreed.

Q: Who do I contact if I want a quote for a part?
A: Please contact your local Customer Services team who will be happy to quote you, or as a registered user of the website you can request a quote online.

Q: Are there products available other than those which appear in the catalogue or on the Web Site?
A: Should you require a product that is not shown in our product catalogue, please complete the contact form or call our customer services team who will be able to help you with your enquiry.